Intentional Politeness: Using Communication Theory to Enhance Reference Service

Authors

Carol A. Leibiger, University of South DakotaFollow
Alan W. Aldrich, University of South DakotaFollow

Document Type

Book Chapter

Publication Date

2016

Keywords

reference service, politeness theory

Publication Title

Teaching Reference Today: New Directions and Approaches

Publisher

Rowman & Littlefield

Editor(s)

Lisa A. Ellis

First Page

118

Last Page

143

Recommended Citation

Leibiger, Carol A., and Alan W. Aldrich. “Intentional Politeness: Using Communication Theory to Enhance Reference Service.” Teaching Reference Today: New Directions and Approaches, edited by Lisa A. Ellis. Rowman & Littlefield, 2016, 118-143.